Terms and Conditions

Acceptance of Terms

It is not necessary for any client to have signed an acceptance of these terms and conditions for them to apply. If a Client accepts a quote or makes an online payment then the client will be deemed to have satisfied themselves as to the terms applying and have accepted these terms and conditions in full.

Please read these terms and conditions carefully. Any purchase or use of our services implies that you have read and accepted our terms and conditions.

General

These Terms and Conditions supersede all previous representations, understandings or agreements. The Client’s signature below or payment of an advance fee constitutes agreement to and acceptance of these Terms and Conditions. Payment online is an acceptance of our terms and conditions.

Indemnity

All ITND services may be used for lawful purposes only. You agree to indemnify and hold ITND harmless from any claims resulting from your use of our service that damages you or any other party.

Governing Law

This Agreement shall be governed by English Law.

Liability

ITND hereby excludes itself, its Employees and or Agents from all and any liability from:

  • Loss or damage caused by any inaccuracy;
  • Loss or damage caused by omission;
  • Loss or damage caused by delay or error, whether the result of negligence or other cause in the production of the web site;
  • Loss or damage to client’s’ artwork/photos, supplied for the site. Immaterial whether the loss or damage results from negligence or otherwise.
  • Coincidental Computer hardware failure.
  • Coincidental or unrelated software issues.

The entire liability of ITND to the Client in respect of any claim whatsoever or breach of this Agreement, whether or not arising out of negligence, shall be to the charges paid for the Services under this Agreement in respect of which the breach has arisen.

Change of Terms and Conditions

We reserve the right to change these terms and conditions without notice.

1. Charges

a). When a client requires our service the client will need to request a quote, a quote will then be emailed to the client, if the client is happy with  the price quoted, the client must pay a deposit of 25% from the price quoted to secure a build slot.

b). In order for us to begin work on a website, clients are expected to pay a 25% deposit fee and the remaing 75% upon completion.

c). If a client needs any changes to be made to a completed website, a new invoice will need to be requested.

d). If a client requires any special type of resources added to their website such as licensed images, videos or fonts these will be considered as upgrades and will be charged separately.

e). Payment for services can be paid via PayPal, Credit Card and Visa Debit card. Clients will be sent an Invoice via email which needs to be paid before work begins.

2. Design Progress

a). The client will be given the opportunity to review the appearance and content of their site during the design stage.

b). During the design stage the client will be given the opportunity to make revisions to their website by advising us what changes are required, the client must make revisions within a reasonable capacity and revisions must not affect the overall design of the website, if clients suggestions means we have to change the overall layout of a website that is already built we may have to charge for additional time spent on the work carried out, we charge £25 per hour.

c). Once the client is satisfied with the design and functionality of the website the project will be deemed completed and any changes revisions thereafter will need to be charged as a new job.

3. Turnaround Time

a). We will complete the client’s website on or before the estimated complete date as long as the client can be consistent with communication and the forwarding of content such as images, videos, text and audio.

b). If the client consistently fails to communicate with us or consistently delays the agreed schedule, of providing us with content such as images, videos, text and audio, this will result in us not being able to complete the project on time and therefore we have the right to cancel the project, the client will also be charged for the time already spent building the website at a rate of £25 per hour, we will refund the remainder of what is owed.

4. Mobile Responsive

a). All our websites are mobile responsive (mobile, tablet friendly) however we cannot guarantee that the website will look the same on every screen size therefore we cannot take responsibly if a web page looks slightly different on smaller screens, however we will do our best to rectify any imperfections.

5. Access of Website

a). Once the website is complete the client will be emailed their username and password to their website, which will give them full access to the backend.

6. Training

a). Once the Admin username and password has been emailed to the client a video tutorial will be made for the client and a download link will be emailed.

b). The video tutorial will show clients how to edit text, replace images, delete images, add images.  If the client has requested a blog, they will be shown how to add, edit and delete posts/articles and if the client has requested any type of third party software to be added to their website, we will show the client how to use the software but as it is a third party software we can not be held responsible for any future problems that may occur after a major update from the software vendor.  If the client still has support with us we will try to rectify the problem but if technical support from us has expired then the client can still request our assistance however a charge of £25 p/h will be invoiced to the client.

7. Support

a). We offer six months free support from the day we email the client his/her username and password, if the client requires any additional support after the six month period we charge £25 p/h.

8. Termination

a). If the client wishes to cancel before we have started working on their website, the client must email us requesting a cancellation, we will then refund the 25% deposit paid upfront however the client will need to pay a cancellation fee of £15.

b). If we have already begun working on a client’s website and the client decides to cancel, we will charge for the time (£25 per hour) already spent working on the website and we will refund any money that is owed to the client.

9. Website Requests

a). We accept all types of requests, except for websites that break out of the frame of ethical or legal purposes, clients that request a website that promotes adult content, gambling, interest/usury, illegal content, hate, racism, drugs and alcohol, we reserve the right to decline any work that fits this criteria.

10. Copyright Material

a). Content such as images, logos, text, video and banners provided to us by the client must be owned by the client and when given to us we deem that that the content is not copyright protected by a third party.

b). When working on the client’s website, the client agrees to indemnify and hold us harmless from any and all claims resulting from the Client’s negligence or inability to obtain proper copyright permissions.

11. Images

a). Media files such as images must be given to us by the client in high quality (2 Mega Pixels or above) and must be in jpeg, Gif, PNG or SVG format.

b). Any images that are not high quality may not fit in with the overall look and design of the website and might not be used.

12. Credit Us

a). A small link or logo to ITND’s website may be added to the bottom of the client’s website. The link or Logo will blend in with overall design of the website.  The website developed for the Client may be presented in ITND’s portfolio.

13. Modifications

a). We cannot accept responsibility for any modifications, deletions or errors caused by the client or a third party after the client has been emailed their admin username and password.

b). If the client is experiencing any technical issues with the website outside of the free support period the client will need to request a quote for any new work required.

14. Hosting

a). We recommend Siteground based on our own experience but cannot take responsibility if the client is not happy with Siteground’s quality of service.

b). If the client signs up with Siteground we deem that the client has visited Sitegrounds website and is happy to signup on their own accord.

15. Website Backups

a). The client is responsible for backing up their own website data.

b). We recommend that client’s choose hosting with automatic daily backups to avoid loss of data.

c). The client must liaise with their hosting company to be given instructions on how to perform backups, we cannot be responsible for the backup of the clients website data.

1. Publication

a). The client must provide us with accurate information to be added to the client’s publications.

b). The client will be given the opportunity to view the progress that our designer is making with the client’s publication, if the client requires changes to be made; the client must inform the designer during the preview stage.

c). Revisions that need to be made must be within a reasonable capacity.

d). Once the client receives the finished version of the publication, we deem the project to be complete.

e). If the client requires revisions to be made after receiving the finished version of the client’s publication then the client will need to pay £19 per hour for any new revisions required.

2. Content

a). We accept all types of design requests, except for designs that break out of the frame of ethical or legal purposes, clients that request a design that promotes adult content, gambling, interest/usury, illegal content, hate, racism, drugs and alcohol, we reserve the right to decline any work that fits this criteria.

3. Payment and refunds

a). For any new design requested the client will be emailed a quote which will be valid for 7 days, quote prices may change after the 7th day.

b). Clients are expected to pay for one hours work in advance and will need to pay the remainder of the quoted price upon complition.  Final copies of the design will not be handed over to the client until full payment has cleared.

c). If a client needs any revisions to be made to a completed design, a new quote will need to be requested.

d). Payment for services can be paid via PayPal, Credit Card and Visa Debit card. Clients will be sent an invoice via email which needs to be paid within 7 days.

e). If the client wishes to cancel before we have started working on the client’s design, the client must email us at [email protected] requesting a cancellation, we will then refund any money paid upfront however the client will need to pay a cancellation fee of £10 towards admin.

f). If we have already begun working on a client’s design and the client decides to cancel, we will charge for the time (£19 per hour) already spent working on the design and we will refund any money that is owed to the client.